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Susan · Virtual Receptionist

Dr. Leo's Office

Week of May 23 – May 29, 2026

142
Calls Answered
38
Appointments Booked
0
Calls Missed
Reason for CallCallsShare
New appointment3827%
Reschedule / cancel3122%
Billing & insurance2618%
Speak to a Rep.1913%
Directions & hours1712%
Other118%
Inbox
Your Weekly Call Summary — Dr. Leo's Office
B
Bilden Enterprises <summaries@bildenenterprises.com>
to Dr. Leo's Front Desk · Fri, May 29, 7:00 AM

Good morning! Here are this week's three highlights from your patient calls:

1
3 after-hours new patients booked. Susan captured three first-time cleanings that came in after 6 PM — calls that would have gone to voicemail before.
2
Billing questions resolved on the first call. 26 insurance and billing calls were answered without a single callback, freeing up your front desk.
3
Patients are asking for Saturday hours. Five callers requested weekend availability this week — a possible opportunity to add a Saturday morning slot.

Media

An informative media campaign — the story of Henry Flagler.